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Missing Inbound Manifest (California Customers)
Not seeing the manifest you're looking for? Following these troubleshooting steps to find the manifest you need.
The first step is to refresh the Inbound Manifest screen which will sync your manifest data with the government database. To refresh your manifest data, select the refresh symbol at the top of your inbound manifest manifest page.
If you're still not seeing the necessary manifest, select the drop-down filter on the Inbound Manifest screen to check the different manifest categories like Ready for Pickup or Ready for Delivery to confirm that the vendor has released the manifest.
You can also log into your Metrc Account to confirm the status of a manifest or contact the vendor to confirm with them if anything has changed.
Invalid Token
If you receive the error message, Invalid Token, your session has expired and you will need to log out and log in, to refresh the manifests.
Correcting Missing Items on an Inbound Manifest
When there is a discrepancy between the quantity indicated on the manifest and the physical items being delivered, inventory managers should indicate the correct quantity physically delivered when accepting the Inbound Manifest through KlickTrack.
- Select the line item on the manifest.
- Select Quantity.
- Enter the correct quantity for the item.
- Select Add Manifest.
Removing a duplicate manifest
Duplicate manifests occur when the vendor submits a second manifest through the government database without voiding the manifest that was created initially.
In these situations, it is recommended that you:
- Contact your vendor to request them to void the manifest.
PRO TIP: Be prepared with your manifest ID number so that they can help you in a timely fashion.
If your manifest issue persists, please contact [email protected] or call (360) 858-6058 so KlickTrack's Support Team can assist you.
