We love to hear your ideas for improving the platform!  If you have a suggestion or a problem you're trying to solve, send us your ideas so we can continue to make the most user-friendly workflows for our customers.

What should I include in my Feature Idea?

When you submit a ticket for your idea, it's a great rule of thumb to be as detailed as possible.  The more information you provide, the better we can understand what you're trying to solve & why that's important for your store, the better we can help to prioritize and address your problem.

When you submit a ticket, always include: 

1. What is the problem you are experiencing, and how will this feature help to resolve it?
    
2. What impact will this new feature have on your team / workflows / bottom line?
    
3. Who will benefit from this feature? 

The more specific you can be, the better we're able to prioritize. 

What happens after I send you my Feature Idea?

If we have any questions, support will reach out to ask.  Once we fully understand what you're asking for, support will help by submitting this idea to our engineering and product teams for future consideration.

The level of complexity to build this feature, the volume of similar ideas from other customers, and alignment with our product roadmap will help determine when the item may be added to future planned improvements. 

You will be able to find out when we add new features and other software improvements by following the Release Notes area of our Help Center here.

 

As always, please feel free to reach out to [email protected] with any questions. We look forward to hearing from you!